Introduction
This Privacy Policy describes how BpexLive — the online casino platform operated at bpexlive.bet — collects, uses, stores, and protects the personal information of its registered members and website visitors. It applies to all BpexLive services, whether accessed via a desktop browser, mobile browser, or any other device.
At BpexLive, we understand that Pakistani players care about where their personal information goes. Trust is the foundation of everything we do — our payment security, our game fairness, and our data handling practices all reflect the same commitment: we want you to feel genuinely comfortable using BpexLive, and that means being completely transparent about privacy.
By creating a BpexLive account or continuing to use the platform, you acknowledge that you have read this Privacy Policy and understand how your personal data is handled. This policy forms part of BpexLive's overall Terms and Conditions. If you have any questions about anything in this document, our support team is available 24/7 via live chat.
Important: BpexLive may update this Privacy Policy from time to time. The most current version is always published at this URL, with the effective date updated at the top of the page. We recommend revisiting this page periodically, particularly before making a deposit or sharing any new personal information with us.
What Data BpexLive Collects
BpexLive only collects personal data that is necessary for providing, operating, and improving the platform. We do not collect data simply because we can — every category of data we hold serves a clear operational purpose. Here is a breakdown of the information we collect and from where:
| Data Category | Examples | Source |
|---|---|---|
| Registration Data | Full name, mobile number, email address, date of birth, username, password (hashed) | Provided by you at sign-up |
| Identity Verification (KYC) | CNIC number, CNIC image, passport, driving licence, selfie for liveness check | Provided by you when required for payment or compliance |
| Financial Data | Deposit and withdrawal transaction records, payment method identifiers (Easypaisa number, JazzCash number, bank name), transaction amounts in PKR | Generated by your transactions on BpexLive; partial data shared by payment processors |
| Gaming Activity Data | Game session logs, bet amounts, wins and losses, game preferences, bonus usage history | Generated automatically by your use of the platform |
| Device & Technical Data | IP address, browser type and version, operating system, screen resolution, device type, session duration | Collected automatically via server logs and analytics |
| Communication Data | Live chat transcripts, support email content, promotional communication preferences | Generated when you interact with BpexLive support or communications |
| Referral Data | Referral link usage, referred user relationship, referral reward transaction records | Generated when you participate in the BpexLive Refer a Friend programme |
BpexLive does not collect data from your phone's contacts, camera, microphone, or file storage beyond what is explicitly requested during KYC verification. We do not collect biometric data for ongoing authentication — any biometric checks performed during KYC are processed by our verification partner and are not stored on BpexLive's primary systems.
Why We Collect Your Data — Our Purposes
BpexLive uses the personal data it collects for the following specific purposes. We only process data for the purposes listed here and for no other commercial use:
- Account Creation and Management: Your registration data is used to create and maintain your BpexLive account, verify your identity for login purposes, and personalise your platform experience.
- Payment Processing: Financial data is used to process deposits and withdrawals through the payment methods you use. Transaction records are maintained for financial compliance and dispute resolution.
- Identity Verification (KYC/AML): BpexLive is required by anti-money laundering best practice to verify the identity of members before processing significant withdrawals. KYC data is used solely for this purpose.
- Fraud Prevention and Security: Device and technical data, combined with gaming activity data, is analysed to detect and prevent fraud, account takeover attempts, bonus abuse, and other prohibited conduct defined in BpexLive's Terms and Conditions.
- Customer Support: Communication data is used to resolve support queries, process complaints, and follow up on open support cases.
- Responsible Gaming: Gaming activity data is monitored to identify patterns that may indicate problem gambling, allowing BpexLive to take proactive responsible gaming actions including offering support tools to at-risk members.
- Platform Improvement: Anonymised and aggregated technical and gaming data is used to improve BpexLive's platform performance, game selection, and user experience. Individual member data is not used in aggregate analysis in a way that identifies specific members.
- Marketing Communications: Where you have given consent, BpexLive may use your contact details to send information about promotions, bonuses, and new games. You can opt out of marketing communications at any time via your account settings or by contacting support.
Note on Marketing: BpexLive does not use your data to create personalised advertising profiles for third-party marketing networks. If we send you promotional messages, they come directly from BpexLive and relate to BpexLive services only.
Legal Basis for Processing
BpexLive processes personal data on the following legal grounds:
- Contractual Necessity: Processing your registration data, financial data, and gaming activity data is necessary to fulfil the contract between BpexLive and you as a member — specifically, to operate your account, process transactions, and deliver gaming services.
- Legitimate Interests: BpexLive has legitimate business interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement. Where we rely on legitimate interests, we have weighed those interests against your privacy rights and are satisfied that our processing is proportionate and does not override your fundamental interests.
- Legal Obligation: KYC/AML data processing is required to comply with applicable financial crime prevention obligations. We are required to retain certain transaction and identity records for compliance purposes.
- Consent: Marketing communications are sent only where you have provided clear consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Data Sharing — Who Receives Your Information
BpexLive does not sell, rent, or trade your personal data with any third party for commercial purposes. Full stop. We share data only with the service providers listed below, and only to the extent strictly necessary for them to perform their function in operating BpexLive. All third-party partners are contractually required to handle your data securely, use it only for the stated purpose, and not retain it beyond their operational need.
| Recipient Category | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Processing deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard | Name, payment identifier, transaction amount, account reference |
| Identity Verification Partner | KYC checks for withdrawal verification and AML compliance | CNIC data, identity document images, liveness check data |
| Game Software Providers | Operating the games in the BpexLive lobby — RNG titles and live dealer feeds | Player session token, bet amounts (no name or contact data shared) |
| Customer Support Platform | Enabling BpexLive's live chat and support ticketing system | Username, contact details, chat content, support history |
| Cloud Hosting Provider | Storing BpexLive platform data securely | All member data stored on encrypted servers governed by strict access controls |
| Analytics Provider | Platform performance monitoring and anonymised usage analytics | Anonymised session data, device type, page performance metrics — no personally identifiable information |
| Legal and Regulatory Authorities | Compliance with lawful requests from competent authorities | Data disclosed only in response to a valid legal request and only to the extent required by law |
If BpexLive undergoes a merger, acquisition, or sale of assets in the future, member data may be transferred as part of that transaction. In such an event, BpexLive will notify registered members via the contact details on file before data is transferred to a new controlling entity, and the incoming entity will be required to honour this Privacy Policy.
Data Retention — How Long We Keep Your Information
BpexLive does not retain personal data longer than is necessary for the purposes for which it was collected. The following retention guidelines apply:
- Active Account Data: Personal and gaming data associated with an active BpexLive account is retained for the lifetime of the account plus a standard period after closure to allow for dispute resolution, regulatory compliance, and fraud investigation.
- Financial Transaction Records: Payment and transaction records are retained for a minimum of five years from the date of the transaction in accordance with financial compliance requirements. These records may be retained longer if subject to an active investigation or legal proceedings.
- KYC Documents: Identity verification documents are retained for the period required by applicable AML regulations from the date of the most recent transaction, or from account closure, whichever is later.
- Support Communications: Live chat and email support records are retained for a period of three years to allow for complaint handling and quality review.
- Anonymised Analytics Data: Anonymised usage data that cannot be linked back to an individual member may be retained indefinitely for platform improvement purposes.
When data is no longer required for its retention purpose, BpexLive ensures it is securely deleted or anonymised so that it can no longer be associated with any individual member.
Account Closure Note: Closing your BpexLive account does not result in the immediate deletion of all your data. Financial transaction records and KYC documents are retained for compliance purposes as described above. Your gaming activity data will be anonymised and dissociated from your identity as soon as the mandatory retention period has elapsed.
Your Privacy Rights
As a BpexLive member, you have meaningful rights over your personal data. These are not just theoretical — you can exercise them at any time by contacting our support team via live chat or by emailing support@bpexlive.bet. We will respond to data rights requests within 72 hours in most cases.
Right to Access
Request a copy of all personal data BpexLive holds about you. We'll provide this in a readable format within 72 hours of your request.
Right to Rectification
If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected. Update basic account details via your profile settings or contact support for more complex changes.
Right to Erasure
You can request that BpexLive delete your personal data. Note that data subject to mandatory financial or compliance retention cannot be deleted until those obligations have been met.
Right to Restrict Processing
In specific circumstances — for example, while a data accuracy dispute is being investigated — you can request that BpexLive temporarily restrict how it uses your data.
Right to Data Portability
You can request your personal data in a structured, machine-readable format so that it can be transferred to another service provider of your choice.
Right to Object
You can object to BpexLive processing your data for marketing purposes or for purposes based on legitimate interests. Marketing objections are effective immediately and require no justification.
Cookies and Tracking Technologies
BpexLive uses cookies and similar technologies to make the platform work correctly, keep your session active, remember your preferences, and monitor platform performance. We do not use cookies to build advertising profiles or to serve targeted advertising from third-party ad networks.
Here is an overview of the types of cookies BpexLive uses:
You can manage or disable cookies through your browser's settings. Note that disabling strictly necessary cookies will prevent BpexLive from functioning correctly — you will not be able to log in or maintain a session. Disabling functional and analytics cookies will not prevent you from using BpexLive but may affect your experience.
Browser Cookie Settings: Most browsers provide options to view, manage, and delete cookies in the Privacy or Security section of your browser settings. For mobile browsers, this is typically found in the browser's menu under Site Settings or Privacy.
Security Measures
BpexLive implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS Encryption: All data in transit between your device and BpexLive's servers is encrypted. Our SSL certificate is maintained and renewed continuously — you can verify the secure connection by checking the padlock symbol in your browser's address bar when using BpexLive.
- Data at Rest Encryption: Sensitive data stored on BpexLive's servers — including payment information and identity documents — is encrypted at the database level. Encryption keys are managed separately from the encrypted data.
- Access Controls: BpexLive staff access to member data is restricted on a strict need-to-know basis. Access rights are reviewed regularly, and all access to sensitive data is logged for audit purposes.
- Password Security: BpexLive never stores your password in plain text. Passwords are processed using one-way cryptographic hashing with salting, meaning that even BpexLive staff cannot read your password.
- Fraud Detection Systems: Automated monitoring systems flag unusual account activity for human review. These systems help protect both BpexLive and its members from account takeover and fraudulent transactions.
- Regular Security Reviews: BpexLive conducts internal and external security reviews of its platform infrastructure on a regular basis to identify and address potential vulnerabilities before they can be exploited.
While BpexLive takes security seriously and invests significantly in protective measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that could harm your rights, BpexLive will notify affected members promptly through their registered contact details.
Children's Privacy — 18+ Platform
BpexLive is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account at BpexLive or provided personal information to our platform, please contact us immediately via live chat or at support@bpexlive.bet.
Upon receiving a credible report of underage use, BpexLive will immediately suspend the relevant account, investigate the matter, and take appropriate steps to delete any personal data collected from the minor, to the extent that data retention obligations allow. Any gaming winnings accumulated by an underage user will not be paid out.
BpexLive recommends that parents and guardians use device-level parental controls and content restriction tools to prevent minors from accessing gambling websites, including BpexLive. These tools are available through device operating systems and via internet service providers.
Responsible Gaming and Data
BpexLive uses member gaming activity data as part of its responsible gaming programme. This involves analysing patterns in individual member play — including bet frequency, session duration, bet size escalation, and loss recovery behaviour — to identify signs of potentially problematic gambling.
When our responsible gaming monitoring systems flag a member's account for review, the following may occur:
- A member of the BpexLive responsible gaming team may proactively contact the member to check in and provide information about available support tools
- The member may be offered enhanced responsible gaming tools such as temporary deposit limits or a cooling-off period
- In cases where harm appears significant and ongoing, BpexLive may temporarily restrict the member's gaming activity pending a responsible gaming conversation
Data used for responsible gaming monitoring is treated with the highest level of confidentiality. It is not shared with third parties except where required by applicable responsible gaming regulations. This monitoring is carried out under BpexLive's legitimate interests in protecting the wellbeing of its members.
Members can access all available responsible gaming tools directly from their account settings, including deposit limits, loss limits, session reminders, and self-exclusion. Full details are available on the Responsible Gaming page.
Changes to This Privacy Policy
BpexLive may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable regulations. When we make material changes — meaning changes that significantly affect how we collect or use your personal data — we will provide notice to registered members through their contact details on file before the changes take effect.
Minor changes that do not materially affect member rights will be reflected in the updated policy published at this URL, with the effective date updated accordingly. We encourage all BpexLive members to review this policy periodically rather than waiting for notifications.
Your Continued Use = Acceptance: Using BpexLive after a Privacy Policy update has been communicated constitutes your acceptance of the updated policy. If you do not agree with any change, you should contact BpexLive support to discuss account closure and data handling options before the change takes effect.
Contact Us — Data Requests and Privacy Queries
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to report a potential privacy concern, please get in touch with BpexLive's support team. We handle all privacy-related enquiries with the same urgency as other support matters — your data concerns are taken seriously.
Live Chat: Available 24/7 via the chat widget on BpexLive. This is the fastest route to a response for most enquiries, including data access requests and opt-out from marketing communications.
Email: For formal written data requests, including right-to-erasure and data portability requests, contact us at support@bpexlive.bet. Please include your registered username and clearly state the nature of your data request in the subject line. We will acknowledge your request within 24 hours and aim to resolve it within 72 hours in most cases.
BpexLive does not charge a fee for exercising your data rights. In cases where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with explanation provided to you in writing.